Feedback Please…

massage therapist working on the sole of client's foot.

…or, the Importance of Speaking Up!

Chances are you know the value of a truly great massage. Especially when you’re going through times of stress or chronic pain, we all look forward to the physical and emotional benefits of coming in for a massage session.

But what can you do if your massage isn’t quite what you expected? When your massage is “fine,” but just not what you’re needing?

You might feel like you’ve been shortchanged of the relief you were hoping to find, whether you wanted to deal with stress… get help with symptoms of a chronic illness… or improve physical stiffness or muscular pain.

Or: what if your massage is absolutely fantastic, and you’d love for every session to be just as helpful in alleviating your aches, pains, and woes?

Perhaps you’re a runner, and a certain technique is really relieving the tension in your IT band. Isn’t that important to share with your massage therapist so they can continue to implement that into future massages?

I can’t stress enough how important your feedback is, in order to deliver you a stellar massage every time. I never want to let a session go by without you feeling like you’ve gotten the massage you need & deserve. And the best way to get your best massage? Communication & feedback!

The Positives

By now you’ve probably noticed that during your massage I check in with you from time to time about all sorts of different things: the temperature of the room, the pressure I’m using, how you are feeling.

Although I named my business Quiet Strength (& I’m no chatterbox), I want to know what’s working for you and what isn’t. Let’s agree to have an open line of communication, so you can share what you need. So if something feels great? I’d love to know!

Please speak up about what works for you and exactly what your preferences are. The more communicative you are about what works best for your body in a session, the easier it is for me to personalize your massage.

I won’t be offended if you express what you like or don’t like about your massage. And feel free to speak up at any time.

The Not-So-Positives

Just like I want to know what feels great, I also want you to feel safe sharing what I can do better. What’s right for some clients, isn’t right for everyone. We all have different opinions, preferences, & feelings, and that’s what makes us unique.

And your feedback is the best way for me to know if there was something you didn’t like… so that moving forward, we can figure out together how to arrive at your perfect massage.

In the same way that sharing what you like helps me focus your massage towards the things that work for your body, sharing what doesn’t feel comfortable for you gives me the opportunity to change it.

How You Can Help

So what’s the best way to open up our line of communication, so you get the best massage for you? I want you to share.

Don’t assume I always know best: You know your own body better than anyone else, so if something is uncomfortable, tell me! While I am a trained professional, you are the foremost expert on your body and what feels right & what doesn’t.

Yes, I know how to find specific tight or sore areas, and I know numerous techniques to relieve tension in them. But what I don’t know is exactly how you are feeling on the table. So trust yourself as the expert on how you’re feeling, & know that it’s safe to communicate those thoughts with me!

Communicate before you get on the table: You don’t have to wait until you are on the table to tell me what you need. During the first few moments of your appointment, and on your intake form, you can tell me how you’re feeling.

That sets your priorities of where we should focus that day and what techniques will help you the most. Maybe you’re sore from a long run the day before, or maybe you’re experiencing a flare-up of chronic pain. Let me know right away, and keep the communication flowing during the massage too.

Say something right away: If you’re not happy about how the massage is going, you don’t have to wait to see if things improve. (No massage therapist worth their salt will be offended if you ask for more pressure or less pressure, or for something else to change. In fact, we love feedback!) Please promise to speak up right away.

I got into the business of massage therapy to help make people’s lives better. I want to know ASAP if something is bothering you, because relieving pain & releasing stress is my life’s work!

Be specific: We’re a team. The more specific you are with me, the easier it is for me to figure out what you’re looking for and provide exactly the massage you’ve been wanting.

Maybe you want me to use a little more pressure or a little less pressure. You can always say something like, “Can you deepen the pressure one or two notches? That feels better, but you can still drop one notch deeper? That’s great!”

This lets me know exactly what you are wanting…from wanting more pressure to the exact amount, and then when things feel just right.

The bottom line? I want your feedback, so I can provide you with the best possible massage, every single time. After all, my objective is always to make you feel as well as possible.

It’s why you’re seeking a massage, and it’s why I went into the massage therapy business in the first place! Massage can be a major pillar of your wellness plan if you & I have a clear, open, & honest line of communication.

Don’t hesitate to speak up and let me know. How the massage feels to you, is the most important thing.

It’s not just to be nosy…

Magnifying glass with colored papers

… or, Why I’m asking you all those Health Questions.

Before your first massage at my office, I’m going to need some information from you about your medical history. I’ve got a questionnaire that will ask about what medications you take and medical conditions you have, and various questions about your health history.

So why is this? Am I being nosy? Why do I need to know such detailed, personal information that you may only otherwise share with your doctor?

While it may seem like a hassle or invasion of privacy to fill out an intake form, there’s a great reason I want to know so much about your health! Knowing your medical history not only protects you from potential injury during your massage, but it also means I can better personalize your massage to your needs. This ensures that when you leave the massage table, you feel better than ever.

What is a contraindication, and what does it have to do with my massage?

Every so often, it turns out that for some people with specific health situations, massage could potentially be harmful. This is referred to as a contraindication, and there are two different classifications of those for massage therapy.

  • Relative Contraindication: Relative contraindication means that caution should be used when performing a certain procedure. In the world of massage therapy, this means that a client can generally receive their massage. But I will need to modify my techniques and particulars of the session (like positioning, pressure, &/or products used) to stay safe & effective.

Some conditions just mean that we should avoid massage to a particular area of the body (such as a broken bone). These are local contraindications.

  • Absolute Contraindication: Absolute contraindication is the term used when massage could cause harm, and should not be applied at all. This is pretty rare, but it happens.

Here are some examples of conditions I’ve seen with clients, which can be contraindications for massage therapy:

  • Varicose veins
  • Undiagnosed lumps or bumps
  • High-risk pregnancy
  • Bruising, cuts, abrasions, and even sunburns
  • Psoriasis
  • High blood pressure
  • Cancer (I specialize in oncology massage, and in many cases can work with you)
  • Osteoporosis
  • Heart problems
  • Epilepsy

Fear not: Not all of the above listed medical conditions rule out massage for you.

In fact, for some of these conditions, massage can have major soothing effects.

However, I will need to give you specific care. This is one of the main reasons it’s vital to share information with me about your medical history.

Also, colds, the flu, skin infections, or the presence of a fever are all reasons to wait to get a massage until you are feeling better. Read more about my cancellation policy here.

“Why do you need to know what medications I am taking?”

There are some medications that have an effect on your body’s ability to heal and process correctly and I need to be aware of what you’re taking so I can make adjustments.

For example, firm pressure in a massage could be dangerous if you are taking blood thinners. Or, if you’ve been on corticosteroids for a long time, you may have low bone density or thin skin as a result.

If you have been affected by cancer, we will discuss your side effects and make modifications for the treatments you’ve been receiving.

Again, in almost all cases, we can make adjustments to keep your massage safe and effective for you. The key is to keep me fully informed.

In a nutshell, even if you think a detail may be irrelevant, it’s smart to complete my intake form entirely & honestly. That helps me create the best and safest massage, just for you.

Oh, by the way… don’t be concerned if it takes a few minutes at your first appointment to go over the details of your health history. I’ll probably have some followup questions to ask, and you can in turn ask me any questions that you have.

But, since I’m an independent business and not a franchise, this consultation time doesn’t take away from your massage time on the table. Your 60-minute massage should still be a 60-minute massage. That’s my intention… to make your session the best that it can be for you!